When Two Companies’ Agents Disagree About a Deal
Agents from different companies are starting to negotiate quotes and orders. When they disagree, whose log counts?
Scenario
The scenario
We haven’t found a public court case about this yet, so this page describes a scenario rather than a reported incident. It is built from how companies are starting to connect their agents.
A buyer’s purchasing agent and a supplier’s quoting agent agree on an order. Weeks later the two companies disagree about the price, the quantity or a delivery promise. Each company has its own log, the logs don’t match, and neither side has a reason to trust the other’s.
Why it went wrong
- Each company controls its own record, so each record is only as trustworthy as the company that kept it.
- There is no independent witness that both sides agreed to use.
How SI tracking would have helped
SI tracking doesn’t block, hold or stop messages. It records them, and agents know it.
What SI tracking would have recorded
- Both companies’ agents talk through one SI tracking channel, and Wizard Watcher belongs to neither of them.
- Every message gets a receipt, so both sides start a dispute from the same record.
Why being watched matters
- An agent negotiating on a channel both companies can review has every reason to be precise about price, quantity and delivery.
What SI tracking would not have done
SI tracking shows what each agent said. It doesn’t decide who was right under the contract. Cross-company channels are rolling out soon.
More cases
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